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Returns & Refunds

 

RETURNS POLICY

At Town & Country Boutique we want you to absolutely love your purchase. If something isn’t quite right, we’re here to help.

We do not offer refunds for change-of-mind or wrong selection purchases.

However, you may choose between:

  • Exchange for another item (subject to availability)

  • Store credit 

With this in mind, our returns policy is as follows:

  • Should you feel the item ordered is not right for you, we are happy to exchange or provide a credit note. For an exchange or credit note, you need to return the item to us in-store with proof of purchase (receipt) within 7 days or contact us by phone (02) 67664558 within 2 days of receiving it (for online). 
  • Any credit notes issued will be valid for 3 months.
  • No returns on sale items. 
  • Sale purchases are final. We do not offer a return, refund, exchange or credit note on sale items or items further reduced with a coupon code.
  • Any returned item must be in perfect, sellable condition, with no damage to the item or the packaging with all tags still attached.
  • Any refund amount will be less the original shipping charge and for the product price only.
  • We recommend you use registered post when returning an item, as we cannot accept responsibility for items lost in transit to us.
  • Return and exchange shipping charges are the responsibility of the customer. Shipping will be waived only if the returned item is faulty.
  • Refunds or credit notes are only processed once the original item has been returned to us.
  • Please note shoes on sale will not be sent in the shoe box.
  • All products are thoroughly inspected for any potential faults by us prior to selling and shipping. 


Eligibility requirements:

  • You must return in-store within 7 days or contact us within 2 days of receiving your order. (for online).

  • Items must be returned in original, resalable condition — unworn, unwashed, unused, with all tags and packaging intact.

The following items are not eligible for return or exchange:

  • Items marked Sale or items that have been further reduced with a coupon code or during promotional periods (eg. 20% off All Tops or 2 for $200 or spend and save).

  • Pierced jewellery, underwear, and swimwear

  • Items showing signs of wear, damage, or odours (including perfume, smoke, or pets)

  • Custom, special order or made-to-order items (unless faulty)

  • Returns sent without prior authorisation.

SHIPPING & RETURN COSTS

  • All return shipping costs are the responsibility of the customer.

  • For exchanges, customers will be invoiced for the new shipping fee before the replacement is dispatched.

  • We strongly recommend using a tracked return service — we are not responsible for parcels lost in transit.

UNDELIVERABLE PARCELS

We are not responsible for parcels that:

  • Are entered with incorrect address details at checkout

  • Cannot be delivered due to no one being available or no safe place to leave the parcel

  • Are not collected from the post office or pickup point within the required timeframe

If a parcel is returned to us for any of the above reasons, the customer is responsible for all additional shipping and return fees. Re-shipping will only occur once the new shipping payment has been received.

FAULTY ITEMS

We aim to provide our customers with products of the highest standard and quality and a thorough check of your garment is undertaken before it is sent off. If you received an item that you believe has a manufacturing fault, please contact us right away, phone/email and provide a photo or two showing the defect/fault, which will speed up the returns process.

If there is a major failure with the item with a product, we will provide a replacement or refund. However, you must rerun the item to us.

For further information about the Australian Consumer Law and Consumer Guarantees, visit www.consumerlaw.gov.au.

DAMAGED OR LOST IN TRANSIT

We are not responsible for items damaged or lost in transit. To arrange up to full compensation if something has been damaged or lost in transit, you will need to seek compensation with AusPost. DO NOT throw anything away. AusPost will need to see you package with everything posted to you to arrange compensation (paper and everything included), you will also need your receipt. Depending on the cover you selected at checkout will depend on the compensation amount you will be liable for.  For more information please see here: Compensation for lost or damaged items - Australia Post (auspost.com.au)

 

IMPORTANT INFORMATION

Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer exchanges or credit notes on lost parcels. We always recommend using registered post with a tracking number to avoid missing parcels.

If you have purchased items equaling in value over $100, please purchase our postage with extra cover option at checkout. If not purchased, your items will only be covered up for potential compensation with AusPost to the value of $100.

 

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