Returns & Refunds

GENERAL RETURNS POLICY

At Town & Country Boutique we would like our customers to feel confident in ordering with us online. With this in mind, our returns policy is as follows:

• Should you feel the item ordered is not right for you, we are happy to exchange, provide a credit note, or a full refund.
• For a full refund, you need to contact us and return the item to us within 7 days of receiving it. This applies to full price items only. No refunds on sale items.
• For an exchange or credit note, you need to contact us and return the item to us within 7 days of receiving it.
• Any returned item must be in perfect condition, with no damage to the item or the packaging.
• Any refund amount will be less the shipping charge.
• We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
• We do not offer a return, refund, exchange or credit note on sale items or items further reduced with a coupon code.
• Shipping charges will be waived only if the returned item is faulty.
• Any credit notes issued will be valid for 3 months.
• Refunds or credit notes are only processed once the original item has been returned to us.
• Please note shoes on sale will not be sent in the shoe box.

FAULTY ITEMS

We aim to provide our customers with products of the highest standard and quality and a thorough check of your garment is undertaken before it is sent off. If you received an item that you believe has a manufacturing fault, please contact us right away, phone/email and provide a photo or two showing the defect/fault, which will speed up the returns process. In the rare event your item has a make-up stain on it we are happy to credit you the dry cleaning bill. As the garments are linked to our other stores this may happen from time to time. A refund will not be issued. 

In accordance with the Australian Competition and Consumer Commission if the garment we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase.

PROMOTIONAL DAYS (when we offer a % off storewide, particular brand or participate in a Third Party event) 

No returns on sale items, or sale items that have been further reduced with a coupon code. Full priced items, normal return policy applies.

IMPORTANT INFORMATION

Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer exchanges or credit notes on lost parcels. We always recommend using registered post with a tracking number to avoid missing parcels.
Please note; if you damage a garment (e.g. after wearing it a button falls off or the zip breaks because of wear) we cannot accept garments back for exchange/credit notes.

You will have received a RETURNS FORM with your order.